CULTURE 

At Matt Black Systems we offer an unsurpassable level of service. Our clients enjoy direct contact with the technicians actually building their units, together with market-leading levels of quality and on-time delivery.

Most companies implement lean manufacturing – at Matt Black Systems we have developed our own culture of the ‘Lean Business’: lean principles are applied across all business operations and at all levels, from concept design to despatch. Improvements and innovations are not limited to manufacturing operations alone. Our Business Management System has been developed in-house and we believe it to be a unique and genuinely world-class realization of the lean approach.

We have put our people at the heart of what we do, because only by investing in people, in engaging their interest and empowering them to take control of what they do can you unlock their full potential. Everyone at Matt Black Systems is fully trained to cover all operations from processing customer orders and purchasing material, through manufacturing capabilities and assembly techniques and into test, inspection and despatch. This approach demolishes internal barriers and allows our staff to take control of (and responsibility for) every unit from start to finish.

More than this, each and every member of staff is engaged in the innovation of new techniques and processes. Because they are involved directly with every stage of the business, they benefit from the advantages innovation and change bring.

Our individuals are measured on a monthly basis against robust targets for Quality, Delivery, Cost, Innovation, Growth and Relationship with clients. This is no simple ticking-the-box paper exercise, these measures are drawn from actual business data and are non-negotiable.
For quality and delivery the target is simple: 100%.

The Matt Black Systems culture includes an extensive scheme of staff support through mentoring, training and audit. We fully encourage personal growth – happy, motivated and empowered staff are the key to business success. Because our people are rewarded against their own personal results, they realise that their success, the success of the business as a whole and the success of our clients are firmly linked together.

What are the benefits of this culture to our clients?

• A direct dial number to the person actually building your units – no more phone calls to half a dozen different people, no more ‘I think the goods are in the test department, I’ll find out and let you know…’ – you get the information you need, right now.
• Superb levels of quality because our staff are personally involved in every stage of manufacture: they have to take responsibility for getting it right and they are measured, on an individual basis, against the performance our clients demand.
• Market-leading levels of ‘On Time In Full’ delivery: we are measured every month, again on an individual basis, against the company-wide target of 100% across all orders, large and small. Note that 99.9% is considered failure against this standard.
• Ultra-competitive price levels, the result of the productivity improvements and overhead reductions that result from our removal of job functions and our application of lean principles across the entire business.